Upgrade stands out with its inclusive lending approach, accepting credit scores as low as 580 and offering flexible loan options up to $50,000.
While their origination fees and APRs can run high, their transparent terms, responsive customer service, and streamlined application process make them a solid choice for borrowers with fair credit looking to consolidate debt or finance personal projects.
Origination fees ranging between 1.85% - 8.99% should be considered before applying.
275 Battery Street, 23rd Floor, San Francisco, CA 94111
Pricing
APRs range from 7.99% to 35.99%, which is somewhat above market average. Origination fees of 1.85% to 8.99% are relatively high, placing a significant burden on borrowers. While there are no prepayment penalties, total costs can be substantial.
Customer Support
Based on the test mentioned, Upgrade provided timely responses and thoroughly addressed all questions across two emails. They respond promptly via email, text or call, though they don't offer live chat, which prevents a perfect score.
Terms and Flexibility
Transparent terms with clearly stated fees and conditions. Flexible repayment options (24-84 months) and secured/joint loan options show good flexibility. Strong regulatory compliance and mostly positive user feedback demonstrate trustworthiness.
Customer Experience
Customers consistently praise the straightforward application process, quick funding, and helpful customer service.While some complaints mention issues with credit line decreases and account closures, the majority report seamless experiences.
Pros & Cons
Inclusive Credit Requirements: Upgrade is particularly accessible to borrowers with fair or challenged credit, accepting applicants with credit scores as low as 580.
Flexible Loan Options and Terms: The company offers a wide range of loan amounts ($1,000 to $50,000) and repayment terms (24 to 84 months/2-7 years), allowing borrowers to customize financing solutions that fit their specific needs.
Fast Funding and Streamlined Application: Upgrade provides a quick and straightforward application process that can be completed online in minutes, with funds typically deposited into borrowers' accounts within one business day after approval.
Joint Application and Co-borrower Options: Unlike many online lenders, Upgrade allows joint applications and co-borrowers, which can help applicants qualify for better rates or higher loan amounts by combining incomes and credit profiles.
Integrated Financial Ecosystem: Beyond just personal loans, Upgrade offers a comprehensive suite of financial products including credit cards, rewards checking accounts, and credit monitoring services.
High Origination Fees: Upgrade charges substantial origination fees ranging from 1.85% to 8.99% of the loan amount, which are deducted from the loan proceeds upfront.
Potentially High APRs for Some Borrowers: While Upgrade's APR range starts at a competitive 7.99%, it extends up to 35.99% for borrowers with lower credit scores.
Limited Geographic Availability: Upgrade doesn't offer services in all states, with loans unavailable to residents of Iowa, West Virginia, and Washington D.C.
Details
Upgrade Personal Loan
Terms & fees
Loan amount$1,000 - $50,000
Term2 years - 7 years
Annual interest rate7.99% - 35.99%
Origination fee1.85% - 8.99%
Monthly fees$0
Requirements
Minimum age18
Minimum income$1,000
National bank requiredNo
National phone number requiredYes
Citizenship requiredYes
Electronic identificationYes
Features
Cosigner possibleNo
Revocation periodNo
Accept bad credit historyYes
Weekend payoutNo
Loan extensionsNo
Early paybackYes
Payment within 24 hoursYes
Loan brokerNo
Interest free loanNo
Additional fields
Payment hoursAlways Open
High approval rateNo
Credit check companyTransUnion, Equifax
Recommended companyYes
Upgrade Credit Card
Details
Card typeCredit
Networkvisa
Issuing bankSutton Bank
PersonalYes
BusinessNo
RewardsNo
Cash backYes
TravelNo
Low interestNo
Balance and transferNo
SecuredNo
StudentNo
Terms & fees
APR range14.99% - 29.99%
Interest free period21 Days
Annual feesNone
Foreign transaction fee$0
Late payment fee$10
Returned payment fee$25
Penalty APR fee$0
Credit limit$500 to $25,000
Requirements
Minimum age18
Minimum credit score580-669
SpendingAll purchases qualify for rewards
Accept no creditNo
Bonuses and rewards
Base reward rates1.5%
Bonus reward rates0%
Welcome bonus cashbackNo
Welcome bonus pointsNo
Welcome bonus statementNo
Purchase protectionNo
Extended warrantyNo
Travel insuranceNo
Rental car coverageNo
Cell phone protectionNo
Travel loungeNo
Other benefitsNo prepayment penalties, No hidden fees, Turn into installment loans when you make purchases
At Financer, all lenders go through a thorough research and review process. Here's how we rate Upgrade:
Category
Rating
Affordability
⭐⭐⭐
Application process
⭐⭐⭐⭐
Loan terms
⭐⭐⭐⭐
Transparency
⭐⭐⭐⭐
Customer support
⭐⭐⭐
Overall
⭐⭐⭐⭐
Do We Recommend Upgrade?
Yes, we recommend Upgrade as a reliable lender marketplace. Skip to our full review below and see how we rate Upgrade.
Upgrade Overview
This well-established company has received over 8 million loan applications in the last two years. Upgrade delivers a fast online banking system that makes borrowing a breeze.
Their customer-focused systems make Upgrade an easy option when you’re in need of a personal loan.
Here's a quick summary of Upgrade:
Overview
Features
Loan type:
Personal loans
Loan amount:
$1,000 - $50,000
Loan term:
24 to 84 months
APR:
8.49% to 35.97%
Min. credit score:
580
Origination fees:
From 1.85% to 8.99%
Late fees:
$10 per late payment
Weekend payout:
No
Requirements:
At least 18 years oldU.S. citizenActive bank accountRegular incomeValid phone number and email
Personal loans are not their only offering. Upgrade also offers credit monitoring which allows you to keep track of your credit score.
Want to add a co-borrower to their loan application;
Have bad or fair credit scores;
Want to consolidate credit card or unsecured debts;
Need help rebuilding their credit profiles; and
Want an affordable and flexible loan.
With Upgrade you can easily apply online for an affordable loan, get approved, and pay your monthly installments using a mobile app.
Whether you want to consolidate credit card debt, buy a car, start a business, or move out of your parents' house, Upgrade has a loan that will meet your needs.
Upgrade offers everything from a small loan to settle a debt or a larger loan to buy a car.
Upgrade Pros and Cons
Pros
Personal loans up to $50,000
Allows for joint and secured loans.
Offers a wide range of repayment terms.
Checking account customers get a significant rate discount
You can borrow with a credit score as low as 580
Upgrade offers low minimum loan amounts and direct payments to third-party creditors. There are no prepayment fees and they allow joint applications.
Cons
High initial sign up fee - 1.5% and 6.0% of your total loan amount
They don’t yet offer mobile banking
They charge origination fees and some loans can attract high APRs. Some lenders also offer higher loan amounts than Upgrade which caps it at $50,000.
Products Offered
Upgrade offers a wide range of credit products, including:
Personal loans
Lines of credit
Auto refinance
Upgrade credit cards
Upgrade personal loans can be used as debt consolidation loans, to refinance credit cards, or pay for home improvements.
Upgrade also offers a range of cards:
Card
Annual Fee
APR
Features
Upgrade Cash Rewards
$0
14.99-29.99%
Unlimited 1.5% cashback on payments
Upgrade Triple Cash Rewards
$0
14.99-29.99%
Unlimited 3% cashback on payments for purchases in Home, Auto, and Health categories
Upgrade Bitcoin Rewards
$0
14.99-29.99%
Unlimited 1.5% back in bitcoin on payments
Upgrade Card
$0
14.99-29.99%
Get the credit you need with no fees
The Upgrade Rewards Checking account offers 2% cash back on everyday expenses and 1% cashback on everything else. Customers also receive up to 20% lower rates on Upgrade loans and cards.
With Upgrade, you can monitor your credit score for free by using their Credit Health Tools. It helps you understand your credit score, get weekly updates on your credit score, email alerts, and more.
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Who Is Upgrade Best For?
Upgrade personal loans start from just $1,000 up to $50,000, making Upgrade a great option for borrowers looking for smaller loans.
While Upgrade may help borrowers with fair credit get approved, those with higher scores are likely to avoid the high APRs.
An Upgrade loan is typically unsecured, but the company may offer eligible applicants a secured loan to make it easier to qualify or access a lower rate.
When considering Upgrade, keep in mind that the company does not offer loans in Iowa, West Virginia, or Washington, D.C.
How Upgrade Works
Upgrade opened its doors in 2017 and has been helping Americans gain control over their finances easily. An Upgrade loan is ideal for borrowers with fair or bad credit (a FICO score of 689 or lower) or those wanting to rebuild their credit.
Loan Requirements
Lenders approve or decline personal loan applications for a number of reasons, based on various factors.
Although lenders have their own underwriting requirements they typically include reviewing your credit profile and your employment status.
Meeting the requirements below won’t guarantee approval, but they can help you decide if a personal loan is a right fit for you.
Here are the loan requirements when applying for an Upgrade loan:
A minimum credit score requirement of 560.
A minimum of two accounts on credit history.
A maximum debt-to-income ratio of 75% or less.
Example: A loan of $10,000 with a 36-month repayment period and an APR of 23.4% would cost $389 per month. The total interest would be $4,004.
If you're self-employed, you might want to consider a personal loan from Upgrade. Keep in mind that self-employed applicants will likely have to submit additional documents during the application process than employees.
To qualify for an upgrade, you must submit two years of tax returns and your most recent bank statement to verify your income. It may also ask for additional documentation.
Rates & Fees
Upgrade's origination fees range from 1.85% to 9.99% per loan and it is deducted from the loan proceeds. If you have excellent credit, you may want to work with a lender that doesn't charge origination fees.
Upgrade deducts the fee from the loan amount. For example, if you take out a $10,000 loan with a 4% origination fee, you'll receive $9,600 in your bank account.
The estimated annual percentage rate (APR) on Upgrade loans is between 8.49% and 35.99% APR and loan amounts range from $1,000 to $50,000.
💡 Tip: If you want to find out how much you could repay on your loan, use a loan calculator before you apply.
Payment Terms
The repayment terms for a personal loan are up to 72 months.
Fees are charged for late or returned payments. For returned checks or electronic payments, a $10 fee is charged, and if you don't make your full payment within 15 days of the due date, a late payment fee of up to $10 will be charged.
Check Your Rate
Visit the Upgrade website and apply online in minutes. See your rate with no obligation or impact to your credit score.
Choose your loan
Review multiple loan options and decide which offer is best to help you achieve your financial goals.
Get funded
Accept an offer and you should receive the loan funds in your bank account within a day of clearing necessary verifications.
How Financer Rates Upgrade
Our opinion of Upgrade is positive. They are easy to contact and quick to respond. They have streamlined their application process and have made online borrowing easier than ever.
The Upgrade product offerings are lower in interest than some of their competitors. However, they are definitely not the cheapest lender around.
Their terms are explained well and are simple to understand.
With over $2 billion already extended in credit to their borrowers, they are without a doubt worth considering next time you need a personal loan.
Compare Upgrade with other lenders to find the best loan offering available to you.You can also read Upgrade loan reviews below.Compare personal loan rates here
Reputation
With over 8 million applications under its belt Upgrade has perfected the fast application process. They are known to be reliable and easy to contact.
Borrower reviews have found Upgrade to respond promptly via email, text, or call.
Although they are an online-based lender their customer service is easy to contact if you need to speak to a real person.
What sets them apart from other lenders is that they want to provide a service that not only reduces the amount of interest and fees you pay throughout your loan period but helps you increase your credit score for future investments.
Website and Functionality
Based on our experience and the customer feedback we have received Upgrade's website is simple and easy to navigate.
The simplicity allows you to find the offering you are looking for easily without having to scroll through a lot of junk to find it.
Upgrade has taken a no-nonsense approach to their site. The Upgrade three-step online application process takes less than 10 minutes to complete and you get loan options right away.
Their login facilities are easy to use, clear and concise. They have managed to keep their appearance honest, reliable, and easy to follow.
Customer Support
Their customer support from what we have experienced is good. They don’t offer an online chat but they do respond to emails quickly.
One other positive is they answer their phone which is a big bonus for an online lender.
Their customer service representatives are informed and able to answer any questions regarding the application process or loan terms.
They can take a few working days to reply but their response time is largely timely.
Does Financer recommend Upgrade?
Yes. Based on our experience they offer a great service for those who don't have their finances in order.
They also offer several good resources that help you consolidate debt such as their Upgrade card as well as a credit health service that helps customers actionably improve their credit score.
Upgrade’s straightforward and honest approach ensures that their borrowers know all the terms of their loan agreement and can make an informed decision quickly regarding using their services.
You can read more Upgrade reviews below.
FAQs
Is Upgrade loans legit?
Yes, although they have only been around since 2017, they are legit. The company might be new to the game, but they are not.
Their co-founders pioneered fintech over a decade ago. They have over 200 staff and 4 offices. They are members of the BBS and Equal Housing Lending.
Does Upgrade check credit?
Yes, they do an initial soft credit check on your credit score when you apply. However, this does not affect your credit score.
Once the application is processed, they will do a full credit check which will have an impact on your credit score.
Can I get a loan over the phone?
No, applications are done via their website upgrade.com
Where is Upgrade located?
Upgrade has four offices San Francisco – Headquarters, Montreal – Engineering Center, Phoenix – Operations Center, and Chicago – Engineering Center.
Where can I read Upgrade reviews?
Read customer reviews about Upgrade at the bottom of this page.
Disclaimer: Personal loans made through Upgrade feature Annual Percentage Rates (APRs) of 8.49%-35.99%. All personal loans have a 1.85% to 9.99% origination fee, which is deducted from the loan proceeds. The lowest rates require Autopay and paying off a portion of existing debt directly. Loans feature repayment terms of 24 to 84 months. For example, if you receive a $10,000 loan with a 36-month term and a 17.59% APR (which includes a 13.94% yearly interest rate and a 5% one-time origination fee), you would receive $9,500 in your account and would have a required monthly payment of $341.48. Over the life of the loan, your payments would total $12,293.46. The APR on your loan may be higher or lower and your loan offers may not have multiple term lengths available. The actual rate depends on credit score, credit usage history, loan term, and other factors. Late payments or subsequent charges and fees may increase the cost of your fixed-rate loan. There is no fee or penalty for repaying a loan early. Personal loans issued by Upgrade's bank partners. Information on Upgrade's bank partners can be found at https://www.upgrade.com/bank-partners/.
Upgrade Alternatives
Here's a list of alternatives to Upgrade and how they compare:
Lender
Reviews
Loan Amount
APR
Max. Loan Term
Bad Credit?
PersonalLoans.com
View
$500 – $35,000
5.99-35.99%
Up to 6 years
Yes
BadCreditLoans
View
$500 – $5,000
5.99-35.99%
Up to 2 years
Yes
CashUSA.com
View
$500 – $10,000
5.99-35.99%
Up to 6 years
Yes
Fast5KLoans
View
$500 – $35,000
5.99-35.99%
Up to 5 years
Yes
More Upgrade Personal Loan Reviews
What Users On the Web Are Saying
Upgrade gets 4.6 out of 5 stars on Trustpilot, with some users looking for more functionality:
Some users were unhappy about how their repayments were handled and Upwork doesn't seem to be quick to respond to complaints online.
More User Reviews - Add Your Rating
Read more reviews on Financer from verified users below.
At Financer.com, we're committed to helping you with your finances. All our content abides by our Editorial Guidelines. We are open about how we review products and services in our Review Process and how we make money in our Advertiser Disclosure.
Latest Reviews
F
Fc33b96575f912
Upsides
Upgrade has changes my life. I was in a tricky situation and needed a loan. The entire process was really quick and easy. They have...
Downsides
The signup fee was high, but overall such a great service.
4
45089b655bc0ce
Upsides
I am very pleased with Upgrade. It was painless to navigate the application. They approved my application very quickly. The representatives were friendly and professiional.
Downsides
The processing fees are very high and I didn't get the full amount of my loan as they take out their fees. But, I am...
L
Lreedfam
Upsides
Quick Determination
Downsides
This company promises a lower APR if you are paying off credit card debt, but after you go through the entire process you will find...
J
Jeanne.walkowe
Upsides
The application process is quick
Downsides
They in addition to the monthly payments I made, they took three more payments from my bank. They refused to refund me right away. It's...
A
Abruemmer
Upsides
Line of credit you can draw on when needed.
Downsides
Will lower your credit limit despite excellent repayment history hurting your credit score. Yet they still spam you all the time to apply for another...
K
Kkccv5
Upsides
Easy to get a loan from
Downsides
You get your card and then they suspend it because you have a low credit score. Duh I know my score is low that's why...
L
Lorien
Upsides
Downsides
S
Soniawalcott67
Upsides
Downsides
L
Lorien
Upsides
Downsides
L
Leislyvm826
Upsides
nothing possitive
Downsides
keeps your hopes up and violates your personal information.
L
Lorien
Upsides
Downsides
W
Williamsont123
Upsides
Easy applications
Downsides
Grab your ankles and kiss you money goodbye
L
Lorien
Upsides
Downsides
G
Gods.fella7906
Upsides
It was easy to get, but probably because they plan to rob you.
Downsides
Incompetent, criminal THIEVES!!! My card was stolen and it TOOK MONTHS and HOURS on the phone to get it resolved! THEN they charged me interest...
Lending For Bad Credit
4.8
5KFunds
3.7
PersonalLoans.com
4
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2.4
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