Upgrade Review 2026 - All You Need to Know Before Applying for a Loan

Written by Joe Chappius

- Jan 8, 2026

Adheres to
Edited by Sam Onelia

Upgrade stands out with its inclusive lending approach, accepting credit scores as low as 580 and offering flexible loan options up to $50,000.

While their origination fees and APRs can run high, their transparent terms, responsive customer service, and streamlined application process make them a solid choice for borrowers with fair credit looking to consolidate debt or finance personal projects.

Origination fees ranging between 1.85% - 8.99% should be considered before applying.

  • Inclusive Credit Requirements: Upgrade is particularly accessible to borrowers with fair or challenged credit, accepting applicants with credit scores as low as 580.

  • Flexible Loan Options and Terms: The company offers a wide range of loan amounts ($1,000 to $50,000) and repayment terms (24 to 84 months/2-7 years), allowing borrowers to customize financing solutions that fit their specific needs.

  • Fast Funding and Streamlined Application: Upgrade provides a quick and straightforward application process that can be completed online in minutes, with funds typically deposited into borrowers' accounts within one business day after approval.

How Upgrade compares - Financer Score

Financer score™ is our own point system which is updated live and based on several criteria that gives you a balanced view of the company quality.

Financer Score™77

Pricing

60

APRs range from 7.99% to 35.99%, which is somewhat above market average. Origination fees of 1.85% to 8.99% are relatively high, placing a significant burden on borrowers. While there are no prepayment penalties, total costs can be substantial.

Customer Support

80

Based on the test mentioned, Upgrade provided timely responses and thoroughly addressed all questions across two emails. They respond promptly via email, text or call, though they don't offer live chat, which prevents a perfect score.

Terms and Flexibility

80

Transparent terms with clearly stated fees and conditions. Flexible repayment options (24-84 months) and secured/joint loan options show good flexibility. Strong regulatory compliance and mostly positive user feedback demonstrate trustworthiness.

Popularity

85

The popularity score indicates the percentage of customers choosing this company the last 90 days.

Customer Experience

73

Customers consistently praise the straightforward application process, quick funding, and helpful customer service.While some complaints mention issues with credit line decreases and account closures, the majority report seamless experiences.

Upgrade Personal Loan in UpgradeDetails

Terms & fees

Loan amount$1,000 - $50,000
Term2 years - 7 years
Annual interest rate7.99% - 35.99%
Origination fee1.85% - 8.99%
Monthly fees$0

Requirements

Minimum age18
Minimum income$1,000
National bank requiredNo
National phone number requiredYes
Citizenship requiredYes
Electronic identificationYes

Features

Cosigner possibleNo
Revocation periodNo
Accept bad credit historyYes
Weekend payoutNo
Loan extensionsNo
Early paybackYes
Payment within 24 hoursYes
Loan brokerNo
Interest free loanNo

Additional fields

Payment hoursAlways Open
High approval rateNo
Credit check companyTransUnion, Equifax
Recommended companyYes

Upgrade Credit Card in UpgradeDetails

Details

Card typeCredit
Networkvisa
Issuing bankSutton Bank
PersonalYes
BusinessNo
RewardsNo
Cash backYes
TravelNo
Low interestNo
Balance and transferNo
SecuredNo
StudentNo

Terms & fees

APR range14.99% - 29.99%
Interest free period21 Days
Annual feesNone
Foreign transaction fee$0
Late payment fee$10
Returned payment fee$25
Penalty APR fee$0
Credit limit$500 to $25,000

Requirements

Minimum age18
Minimum credit score580-669
SpendingAll purchases qualify for rewards
Accept no creditNo

Bonuses and rewards

Base reward rates1.5%
Bonus reward rates0%
Welcome bonus cashbackNo
Welcome bonus pointsNo
Welcome bonus statementNo
Purchase protectionNo
Extended warrantyNo
Travel insuranceNo
Rental car coverageNo
Cell phone protectionNo
Travel loungeNo
Other benefitsNo prepayment penalties, No hidden fees, Turn into installment loans when you make purchases

Additional fields

Recommended companyYes

Company informationDetails

Company nameUpgrade
Websitehttps://www.upgrade.com
Phone1-844-319-3909
Emailsupport@upgrade.com
Address275 Battery Street, 23rd Floor, San Francisco, CA 94111
Get started

Upgrade offers personal loans in most US states and also offers other products such as credit cards and credit monitoring services.

Upgrade personal loans range from $1,000 to $50,000 in all states except Colorado, Iowa, Maryland, Vermont, and West Virginia.

Borrowers can pre-qualify without hurting their credit and the loan application process is quite straightforward.

How We Rate Upgrade

At Financer, all lenders go through a thorough research and review process. Here's how we rate Upgrade:

CategoryRating
Affordability⭐⭐⭐
Application process⭐⭐⭐⭐
Loan terms⭐⭐⭐⭐
Transparency⭐⭐⭐⭐
Customer support⭐⭐⭐
Overall⭐⭐⭐⭐

Do We Recommend Upgrade?

Yes, we recommend Upgrade as a reliable lender marketplace. Skip to our full review below and see how we rate Upgrade.

Upgrade Overview

This well-established company has received over 8 million loan applications in the last two years. Upgrade delivers a fast online banking system that makes borrowing a breeze.

Their customer-focused systems make Upgrade an easy option when you’re in need of a personal loan.

Here's a quick summary of Upgrade:

OverviewFeatures
Loan type:Personal loans
Loan amount:$1,000 - $50,000
Loan term:24 to 84 months
APR:8.49% to 35.97%
Min. credit score:580
Origination fees:From 1.85% to 8.99%
Late fees:$10 per late payment
Weekend payout:No
Requirements:At least 18 years oldU.S. citizenActive bank accountRegular incomeValid phone number and email

Personal loans are not their only offering. Upgrade also offers credit monitoring which allows you to keep track of your credit score.

They are well-known for their credit consolidation card which allows you to transfer balances from other high-interest cards onto their lower interest rate credit card.

Upgrade is ideal for borrowers who:

  • Want to add a co-borrower to their loan application;

  • Have bad or fair credit scores;

  • Want to consolidate credit card or unsecured debts;

  • Need help rebuilding their credit profiles; and

  • Want an affordable and flexible loan. 

With Upgrade you can easily apply online for an affordable loan, get approved, and pay your monthly installments using a mobile app.

Whether you want to consolidate credit card debt, buy a car, start a business, or move out of your parents' house, Upgrade has a loan that will meet your needs.

Upgrade offers everything from a small loan to settle a debt or a larger loan to buy a car.

Upgrade Pros and Cons

Pros

  • Personal loans up to $50,000

  • Allows for joint and secured loans.

  • Offers a wide range of repayment terms.

  • Checking account customers get a significant rate discount

  • You can borrow with a credit score as low as 580

Upgrade offers low minimum loan amounts and direct payments to third-party creditors. There are no prepayment fees and they allow joint applications.

Cons

  • High initial sign up fee - 1.5% and 6.0% of your total loan amount

  • They don’t yet offer mobile banking

They charge origination fees and some loans can attract high APRs. Some lenders also offer higher loan amounts than Upgrade which caps it at $50,000.

Products Offered

Upgrade offers a wide range of credit products, including:

  • Personal loans

  • Lines of credit

  • Auto refinance

  • Upgrade credit cards

Upgrade personal loans can be used as debt consolidation loans, to refinance credit cards, or pay for home improvements.

Upgrade also offers a range of cards:

CardAnnual FeeAPRFeatures
Upgrade Cash Rewards$014.99-29.99%Unlimited 1.5% cashback on payments
Upgrade Triple Cash Rewards$014.99-29.99%Unlimited 3% cashback on payments for purchases in Home, Auto, and Health categories
Upgrade Bitcoin Rewards$014.99-29.99%Unlimited 1.5% back in bitcoin on payments
Upgrade Card$014.99-29.99%Get the credit you need with no fees

The Upgrade Rewards Checking account offers 2% cash back on everyday expenses and 1% cashback on everything else. Customers also receive up to 20% lower rates on Upgrade loans and cards.

With Upgrade, you can monitor your credit score for free by using their Credit Health Tools. It helps you understand your credit score, get weekly updates on your credit score, email alerts, and more.

Who Is Upgrade Best For?

Upgrade personal loans start from just $1,000 up to $50,000, making Upgrade a great option for borrowers looking for smaller loans.

While Upgrade may help borrowers with fair credit get approved, those with higher scores are likely to avoid the high APRs.

An Upgrade loan is typically unsecured, but the company may offer eligible applicants a secured loan to make it easier to qualify or access a lower rate.

When considering Upgrade, keep in mind that the company does not offer loans in Iowa, West Virginia, or Washington, D.C.

How Upgrade Works

Upgrade opened its doors in 2017 and has been helping Americans gain control over their finances easily. An Upgrade loan is ideal for borrowers with fair or bad credit (a **FICO score of 689 or lower ) or those wanting to rebuild their credit.

Loan Requirements

Lenders approve or decline personal loan applications for a number of reasons, based on various factors.

Although lenders have their own underwriting requirements they typically include reviewing your credit profile and your employment status.

Meeting the requirements below won’t guarantee approval, but they can help you decide if a personal loan is a right fit for you.

Here are the loan requirements when applying for an Upgrade loan:

  • A minimum credit score requirement of 560.

  • A minimum of two accounts on credit history.

  • A maximum debt-to-income ratio of 75% or less.

Example: A loan of $10,000 with a 36-month repayment period and an APR of 23.4% would cost $389 per month. The total interest would be $4,004.

If you're self-employed, you might want to consider a personal loan from Upgrade. Keep in mind that self-employed applicants will likely have to submit additional documents during the application process than employees.

To qualify for an upgrade, you must submit two years of tax returns and your most recent bank statement to verify your income. It may also ask for additional documentation.

Rates & Fees

Upgrade's origination fees range from 1.85% to 9.99% per loan and it is deducted from the loan proceeds. If you have excellent credit, you may want to work with a lender that doesn't charge origination fees.

Upgrade deducts the fee from the loan amount. For example, if you take out a $10,000 loan with a 4% origination fee, you'll receive $9,600 in your bank account.

The estimated annual percentage rate (APR) on Upgrade loans is between **8.49% and 35.99% APR and loan amounts range from $1,000 to $50,000.

💡 Tip: If you want to find out how much you could repay on your loan, use a loan calculator before you apply.

Payment Terms

The repayment terms for a personal loan are up to 72 months.

Fees are charged for late or returned payments. For returned checks or electronic payments, a $10 fee is charged, and if you don't make your full payment within 15 days of the due date, a late payment fee of up to $10 will be charged.

Check Your Rate

Visit the Upgrade website and apply online in minutes. See your rate with no obligation or impact to your credit score.

Choose your loan

Review multiple loan options and decide which offer is best to help you achieve your financial goals.

Get funded

Accept an offer and you should receive the loan funds in your bank account within a day of clearing necessary verifications.

How Financer Rates Upgrade

Our opinion of Upgrade is positive. They are easy to contact and quick to respond. They have streamlined their application process and have made online borrowing easier than ever.

The Upgrade product offerings are lower in interest than some of their competitors. However, they are definitely not the cheapest lender around.

Their terms are explained well and are simple to understand.

With over $2 billion already extended in credit to their borrowers, they are without a doubt worth considering next time you need a personal loan.

Compare Upgrade with other lenders to find the best loan offering available to you. You can also read Upgrade loan reviews below.Compare personal loan rates here

Reputation

With over 8 million applications under its belt Upgrade has perfected the fast application process. They are known to be reliable and easy to contact.

Borrower reviews have found Upgrade to respond promptly via email, text, or call.

Although they are an online-based lender their customer service is easy to contact if you need to speak to a real person.

What sets them apart from other lenders is that they want to provide a service that not only reduces the amount of interest and fees you pay throughout your loan period but helps you increase your credit score for future investments.

Website and Functionality

Based on our experience and the customer feedback we have received Upgrade's website is simple and easy to navigate.

The simplicity allows you to find the offering you are looking for easily without having to scroll through a lot of junk to find it.

Upgrade has taken a no-nonsense approach to their site. The Upgrade three-step online application process takes less than 10 minutes to complete** and you get loan options right away.

Their login facilities are easy to use, clear and concise. They have managed to keep their appearance honest, reliable, and easy to follow.

Customer Support

Their customer support from what we have experienced is good. They don’t offer an online chat but they do respond to emails quickly.

One other positive is they answer their phone which is a big bonus for an online lender.

Their customer service representatives are informed and able to answer any questions regarding the application process or loan terms.

They can take a few working days to reply but their response time is largely timely.

Does Financer recommend Upgrade?

Yes. Based on our experience they offer a great service for those who don't have their finances in order.

They also offer several good resources that help you consolidate debt such as their Upgrade card as well as a credit health service that helps customers actionably improve their credit score.

Upgrade’s straightforward and honest approach ensures that their borrowers know all the terms of their loan agreement and can make an informed decision quickly regarding using their services.

You can read more Upgrade reviews below.

FAQs

Is Upgrade loans legit?

Yes, although they have only been around since 2017, they are legit. The company might be new to the game, but they are not. Their co-founders pioneered fintech over a decade ago. They have over 200 staff and 4 offices. They are members of the BBS and Equal Housing Lending.

Does Upgrade check credit?

Yes, they do an initial soft credit check on your credit score when you apply. However, this does not affect your credit score. Once the application is processed, they will do a full credit check which will have an impact on your credit score.

Can I get a loan over the phone?

No, applications are done via their website upgrade.com

Where is Upgrade located?

Upgrade has four offices San Francisco – Headquarters, Montreal – Engineering Center, Phoenix – Operations Center, and Chicago – Engineering Center.

Where can I read Upgrade reviews?

Read customer reviews about Upgrade at the bottom of this page.

Disclaimer: Personal loans made through Upgrade feature Annual Percentage Rates (APRs) of 8.49%-35.99%. All personal loans have a 1.85% to 9.99% origination fee, which is deducted from the loan proceeds. The lowest rates require Autopay and paying off a portion of existing debt directly. Loans feature repayment terms of 24 to 84 months. For example, if you receive a $10,000 loan with a 36-month term and a 17.59% APR (which includes a 13.94% yearly interest rate and a 5% one-time origination fee), you would receive $9,500 in your account and would have a required monthly payment of $341.48. Over the life of the loan, your payments would total $12,293.46. The APR on your loan may be higher or lower and your loan offers may not have multiple term lengths available. The actual rate depends on credit score, credit usage history, loan term, and other factors. Late payments or subsequent charges and fees may increase the cost of your fixed-rate loan. There is no fee or penalty for repaying a loan early. Personal loans issued by Upgrade's bank partners. Information on Upgrade's bank partners can be found at https://www.upgrade.com/bank-partners/.

Upgrade Alternatives

Here's a list of alternatives to Upgrade and how they compare:

LenderReviewsLoan AmountAPRMax. Loan TermBad Credit?
PersonalLoans.comView$500 – $35,0005.99-35.99%Up to 6 yearsYes
BadCreditLoansView$500 – $5,0005.99-35.99%Up to 2 yearsYes
CashUSA.comView$500 – $10,0005.99-35.99%Up to 6 yearsYes
Fast5KLoansView$500 – $35,0005.99-35.99%Up to 5 yearsYes

More Upgrade Personal Loan Reviews

What Users On the Web Are Saying

Upgrade gets 4.6 out of 5 stars** on Trustpilot, with some users looking for more functionality:

Some users were unhappy about how their repayments were handled and Upwork doesn't seem to be quick to respond to complaints online.

More User Reviews - Add Your Rating

Read more reviews on Financer from verified users below.

Have you used Upgrade before? Leave your review now.

Latest Reviews

t

trav_m82

Dec 25, 2025
Very happy Customer

Absolutely love getting my direct deposit early plus the cash back I earn on my debit purchases

JM

Jessica Morgan

Dec 24, 2025
Very happy Customer

Excellent service and really solid financial products.

BC

Brandon Cooper

Dec 24, 2025
Very happy Customer

Super helpful and really fast.

NB

Nathan Brooks

Dec 24, 2025
Very happy Customer

Quick approval and the whole process was super easy!!

CH

Christopher Hayes

Dec 24, 2025
Satisfied Customer

Been with them for years. The online loan process is fast and simple. Reasonable interest rate and terms.

RT

Rebecca T.

Dec 23, 2025
Mixed Experience

The boost cash feature isn't working!!

AM

Andrew Mitchell

Dec 23, 2025
Very unhappy Customer

I've had an account with Upgrade for multiple years. Until recently everything was honestly fine. But around a week ago, I saw that my linked external bank wouldn't let transactions go through on the Upgrade app anymore. Got notified I needed to reach out to Upgrade to get the external account reinstated. The staff was friendly but I still got told it might take days to get the account reconnected with upgrade and the problem was probably with my external bank account. I've had this external account connected to upgrade for years. It's still under review to this day. Today 12/23/2025, I received a notification my account got suspended for suspicious activity. I did a test wire transfer to my wife's account yesterday 12/22/2025 since we're planning to combine accounts after just getting married. In the notes, I actually wrote my wife's name hoping it wouldn't seem suspicious. I called the phone number and tried getting my account suspension removed. Was told it'd take two days for this to happen. Today is December 23, in two days it'll be Christmas then the weekend then New Year's week so I seriously doubt the suspension gets lifted in two days. I tried following the directions the team gave me and honestly got pretty frustrated with what was required. This meant sending pictures of my ID and a current photo of me holding paper with information written on it. On top of this, they only accept specific file types that are hard to do from a mobile device. I asked to talk to a supervisor and was told I couldn't speak with them and they'd actually have to call me back in, you guessed it, two days. This doesn't feel acceptable to me that I can't talk with a supervisor to explain what's happening and hopefully get this sped up, especially with Christmas in two days and new years right after and I can't access my bank account. As I'm planning to combine my account with my wife's, am I going to keep having this problem where anytime I wire money, they'll suspend my account?

JA

James Anderson

Dec 23, 2025
Very unhappy Customer

Terrible customer service. Dishonest practices. Upgrade does everything possible to harm good customers even though payments have all been made on time. Upgrade is an embarrassment to the financial industry.

AR

Ashley Roberts

Dec 23, 2025
Very happy Customer

Simple to use. Really great service!

MT

Matthew Turner

Dec 23, 2025
Very happy Customer

Super easy and really quick

DF

Daniel Foster

Dec 23, 2025
Very unhappy Customer

Changing your address means you've got to absurdly complete a form listing all your accounts exactly how they specify, snap a photo of yourself holding it, and send it in. Want to modify or cancel autopay? Can't do it on the website, you have to phone them. Just had my credit limits slashed to zero even though I have a solid payment record and everything's current. They'll get what's coming to them though…..I'm about to hit them with bankruptcy on a $50K personal loan.

MB

Michelle Bennett

Dec 23, 2025
Very unhappy Customer

Even though I've been paying everything in full and on time, and even though my FICO score keeps getting better, Upgrade has randomly cut my credit limit multiple times without any explanation. Every single time they do this is right when my available credit exceeds my balance, which pushes me back (and further into) the red.

SW

Steven W.

Dec 23, 2025
Very happy Customer

Super simple application process particularly when you're in a really urgent situation. Thanks so much

R

Ryan

Dec 23, 2025
Very happy Customer

Fast approval and received my funds that same day

GP

Gregory Parker

Dec 23, 2025
Satisfied Customer

Thanks for approving my application. After getting approved there should be information you can access to view what's being paid and the amounts...really helpful info for me. Also when the $10,000 got deposited into my account...which is configured for autopay...how do I add another item to the "payment list"? Another CC. AGAIN...THANKS...Robert Jenkins

KP

Kenneth Price

Dec 23, 2025
Very unhappy Customer

Untrustworthy Company

NH

Nicole Howard

Dec 22, 2025
Very happy Customer

Simple application and quick easy funding process.

t

tommy_ray

Dec 22, 2025
Very happy Customer

I'm happy with my upgrade card and loan I wish the minimum payment on the card worked more like a regular credit card with a 2% of balance minimum payment structure

BC

Brian Coleman

Dec 22, 2025
Very unhappy Customer

I requested $25,000 and was approved but when it transferred to my bank account only $22,000 showed up. The missing $3,000 was because they took it out for loan origination fees! What kind of nonsense is this? I didn't get the full $25,000 that was approved but I've got to repay it like I did! Never encountered a loan like this before and will reconsider next time.

AN

Aleksander Nowak

Dec 21, 2025
Very happy Customer

Upgrade made the process really simple and fast to apply. Money was in my account within 1 day!

BM

Brandon Matthews

Dec 21, 2025
Very happy Customer

Every single representative I dealt with was super professional, helpful, considerate, understanding and really detailed when helping me out.

j

jsmith_92

Dec 21, 2025
Very happy Customer

Super simple to deal with and they got everything done incredibly fast.

RM

Rebecca Martinez

Dec 21, 2025
Very happy Customer

Really quick process and simple to work with

MD

Michael Davidson

Dec 21, 2025
Satisfied Customer

The whole thing was easy!

L

Latisha

Dec 21, 2025
Very happy Customer

It's an excellent card.

WT

William Thompson

Dec 20, 2025
Very happy Customer

Super professional

YT

Yuki Tanaka

Dec 20, 2025
Very happy Customer

Everything throughout the entire process was made really pleasant by them. Thanks so much. Great experience doing business with upgrade! Merry Christmas, and happy New Year!.

KW

Kevin W.

Dec 20, 2025
Very unhappy Customer

The most predatory lender out there right now. Avoid at all costs.

CR

C. Rodriguez

Dec 20, 2025
Very happy Customer

Really happy with how fast and simple getting a loan through this company was. The application only took a couple minutes to complete and I got approved right away. Definitely recommend it,👍🏻👍🏻👍🏻👍🏻👍🏻😃😃😃😃😃😃😃😃😄😃😃😃😄😄😄😄😄😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👌🏻👌🏻👌🏻👌🏻👌🏻👏🏻

CW

Christopher Walker

Dec 20, 2025
Very happy Customer

The whole Upgrade process went smoothly and was seamless, they took a chance on me and I'm gonna do everything possible to prove I'm grateful and provide referrals and remain a dedicated customer

AB

A. Bruemmer

Oct 7, 2024
Very unhappy Customer

Line of credit you can draw on when needed.

Will lower your credit limit despite excellent repayment history hurting your credit score. Yet they still spam you all the time to apply for another loan which makes no sense.

FC

Frank Cooper

Oct 11, 2023
Very happy Customer

Upgrade has changes my life. I was in a tricky situation and needed a loan. The entire process was really quick and easy. They have excellent customer service and the funds were deposited quickly into my account.

The signup fee was high, but overall such a great service.

LV

Leisly VM

Nov 7, 2022
Very unhappy Customer

nothing possitive

keeps your hopes up and violates your personal information.

TW

T. Williamson

Oct 4, 2022
Very unhappy Customer

Easy applications

Grab your ankles and kiss you money goodbye

SW

Sonia Walcott

Sep 8, 2022
Very happy Customer
P

Patricia

Mar 9, 2022
Very happy Customer
DC

David Chen

Mar 8, 2022
Very happy Customer
RK

Robert K.

Mar 7, 2022
Very happy Customer
JM

Jennifer Martinez

Mar 4, 2022
Very happy Customer
LR

L. Reed

Nov 15, 2021
Very unhappy Customer

Quick Determination

This company promises a lower APR if you are paying off credit card debt, but after you go through the entire process you will find out the rate is much higher than advertised. Very misleading marketing practices.

GF

God's Fella

Sep 10, 2021
Very unhappy Customer

It was easy to get, but probably because they plan to rob you.

Incompetent, criminal THIEVES!!! My card was stolen and it TOOK MONTHS and HOURS on the phone to get it resolved! THEN they charged me interest on the fraudulent charges even after I reported it immediately.

JW

Jeanne Walkowe

Dec 10, 2020
Dissatisfied Customer

The application process is quick

They in addition to the monthly payments I made, they took three more payments from my bank. They refused to refund me right away. It's been a nightmare dealing with their customer service and getting my money back.

AB

Alex Brown

Sep 19, 2020
Very happy Customer

I am very pleased with Upgrade. It was painless to navigate the application. They approved my application very quickly. The representatives were friendly and professiional.

The processing fees are very high and I didn't get the full amount of my loan as they take out their fees. But, I am still satisfied with the service overall and would use them again if needed.

KK

K. Kccv

Mar 9, 2020
Very unhappy Customer

Easy to get a loan from

You get your card and then they suspend it because you have a low credit score. Duh I know my score is low that's why I applied with you in the first place. Complete waste of time.

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