Upgrade earns solid marks for its accessible lending approach and straightforward application. The company accepts borrowers that many traditional banks would turn away, and the pre-qualification process makes it easy to check rates without commitment.
That said, the origination fees are higher than what you'll find at some competitors. If you have excellent credit (740+), you can likely find lower APRs elsewhere. Upgrade's sweet spot is borrowers in the 580-700 FICO range who need funds quickly.
Reputation
Upgrade holds an A+ rating with the Better Business Bureau. The company was founded by Renaud Laplanche, who previously co-founded LendingClub, one of the first major online lending platforms.
Borrower feedback is generally positive. Users consistently praise the fast application process and quick funding timeline. The most common complaints involve origination fees being higher than expected and occasional credit line adjustments on credit card products.
Website and Functionality
Upgrade's website is clean and easy to navigate. The three-step application process takes less than 10 minutes, and you see loan options immediately after submitting.
The mobile experience is smooth, with a well-designed app that lets you manage payments, check your credit score, and track your loan balance. Account login is straightforward and secure.
Customer Support
Upgrade offers customer support by phone and email. Response times are generally quick, though live chat is not available. Phone support is a standout for an online lender, as many competitors only offer email or chatbot support.
Customer service representatives are knowledgeable about loan terms, the application process, and troubleshooting account issues.
Does Financer Recommend Upgrade?
Yes. Upgrade is a legitimate, well-established lender that fills an important gap in the market for borrowers with fair credit. Their product ecosystem (loans, cards, checking, credit monitoring) creates genuine value beyond just the loan itself.
The biggest consideration is cost. Origination fees and potentially high APRs mean you should compare Upgrade against other personal loan options before committing. Use our comparison tool to see how Upgrade stacks up against other lenders.