CreditFresh Review 2025: Is It Legit?

Founded in 2019, CreditFresh is a Delaware-based financial technology company offering lines of credit to borrowers in 33 US states. Operating as a brand of publicly traded Propel Holdings Inc. (TSX: PRL), CreditFresh partners with FDIC-insured banks CBW Bank and First Electronic Bank to provide lines of credit up to $10,000.

CreditFresh partners with financial institutions to provide fully integrated technology and service solutions to expand their current product offerings and provide consumers with access to credit.

Here's a quick summary of CreditFresh:

Requests for credit submitted on this website may be originated by one of two Bank Lending Partners including CBW Bank, Member FDIC and First Electronic Bank, Member FDIC.

Requesting a Line of Credit through CreditFresh is done completely online. The process is simple and quick, though the high cost structure has generated significant customer complaints.

Access to a Line of Credit through CreditFresh varies by state and has expanded to 33 states as of the start of 2026.

Line of Credit

The Line of Credit through CreditFresh has a maximum credit limit of $10,000, though actual limits depend on:

• Creditworthiness
• State of residence

A line of credit is an open-ended credit product that allows you to take draws, repay and redraw as needed.

A line of credit can provide a safety net for unexpected expenses, but CreditFresh's high cost structure makes it unsuitable for long-term financial solutions.

Choosing a personal line of credit through CreditFresh has some benefits, though borrowers should carefully consider the high costs:

A line of credit through CreditFresh allows you to draw from your balance, repay, and redraw as needed. This is different from a traditional installment loan where you get a lump sum of money that you need to repay over a fixed loan term.

With a line of credit through CreditFresh, you only pay fees on the amount you borrow. You can withdraw money at any time, as long as you have available credit and an account that is in good standing.

An outstanding balance has to be paid with regular payments and your payment dates will typically align with your pay frequency.

The request process for a line of credit through CreditFresh is quick, simple, and transparent. The line of credit through CreditFresh is currently offered in:

CreditFresh reports your account activity to TransUnion, so making regular payments and keeping your account up to date may help to improve your credit.

Line of Credit Requirements

Here are the requirements to request a line of credit through CreditFresh:

You may be required to provide additional information during your application, including the following:

Rates & Fees

CreditFresh charges a billing cycle charge that ranges between $5 and $410 based on your outstanding balance throughout your billing cycle. This tiered fee structure can result in extremely high effective costs:

Billing Cycle Charge Examples:

• $0.01-$10.00 balance: $5.00 charge (up to 50% of your balance)
• $10.01-$250.00 balance: $15.00 charge
• $250.01-$500.00 balance: $30.00 charge
• Higher balances incur proportionally higher charges

If you have an amount outstanding on your principal balance, you'll need to pay a mandatory principal contribution in addition to the billing cycle charge with every minimum payment you make. This will ensure part of every payment is applied toward your principal balance.

You will only start incurring charges once you've received your funds.

Credit Inquiry Impact

Important distinction: CreditFresh uses both soft credit inquiries and hard credit inquiries depending on the stage:

• Prequalification check: Soft inquiry (does not affect your credit score)
• Formal application: Hard inquiry (may temporarily lower your credit score by a few points)

Repayment Terms

You will receive a statement prior to your due date, detailing the activity on your account and the minimum payment due. The minimum payment includes the billing cycle charge and mandatory principal contribution. You can pay just the minimum balance, or pay more to reduce the total outstanding balance.

Reducing your principal balance will also increase the amount of credit available to you.

Uploading Documents

You can log into your secure CreditFresh account to upload your documents.

Navigate to your Profile, scroll down and click on Upload Document. Next, select the document type and description, then Choose File which will allow you to upload the required documentation.

You can upload most images and/or PDF files, up to 5MB in size. If you are required to provide multiple documents, you will need to upload each document individually.

Making a Withdrawal

You have immediate access to the money you require. To request a draw, just sign into your account and choose the amount you need.

You have the option of taking out the entire amount of credit at once or in installments. The funds may be deposited into your bank account as soon as the same day if you apply before the cut-off times.

CreditFresh has received an F rating from the Better Business Bureau and is not BBB accredited. The company has received 212 complaints over the last three years, with 106 complaints closed in the last 12 months.

Common Complaint Themes:

• Balance increasing despite payments: Customers report making on-time payments but seeing their balance increase rather than decrease
• Minimal principal reduction: Large portions of payments going to fees rather than reducing the borrowed amount
• Aggressive collection practices: Reports of excessive phone calls (one customer reported 54 calls in 2-3 months)
• Lack of fee clarity: Customers claiming the billing cycle fee structure wasn't clearly explained during approval

What Users On the Web Are Saying

CreditFresh gets 4.5 out of 5 stars on TrustPilot with over 3,400 reviews, with many users reporting positive experiences with the application process and funding speed:

Our assessment of CreditFresh is mixed. While the application process is streamlined and funding is genuinely fast, the high cost structure and customer complaints raise significant concerns. Here is our overarching star rating for CreditFresh:

Support

CreditFresh customer service is available Monday-Friday 8:00 AM - 9:00 PM ET and weekends 10:00 AM - 6:00 PM ET at 1-800-766-2007. While the company responds quickly to inquiries, multiple complaints reference aggressive collection practices.

Website

The CreditFresh website is well-designed and user-friendly. The application process is straightforward and takes less than 10 minutes to complete. The CreditFresh login is easily accessible on the front page.

Does Financer Recommend CreditFresh?

CreditFresh may be appropriate for very short-term emergency needs where you can pay off the balance quickly and in full. However, we cannot recommend it for:

• Long-term financial solutions
• Ongoing cash flow problems
• Situations where you'll only make minimum payments

The extremely high cost structure (65-200% APR) makes this product unsuitable for most borrowing needs. Consider alternatives like credit union loans, personal loans from traditional lenders, or credit cards, which typically offer much lower rates.

Appropriate Use Cases:

• True emergencies: Car repair, medical bill, or urgent home repair where you need $500-$1,000 for 2-4 weeks
• Short-term bridge financing: When you're certain you can pay off the full balance within 1-2 payment cycles
• No other options: When traditional lenders have denied your application and you have exhausted other alternatives

Inappropriate Use Cases:

• Ongoing expenses: Rent, utilities, groceries, or other recurring costs
• Long-term debt consolidation: The high fees will make your debt situation worse
• Making minimum payments only: This will result in years of payments with minimal principal reduction

Here's a list of alternatives to CreditFresh which all support people with bad credit:

However, the positive Trustpilot reviews contrast sharply with Better Business Bureau complaints, which focus on the high cost structure and payment allocation issues.

One thing to note is that CreditFresh is always quick with replies to customers and addresses issues immediately, though resolution of cost-related complaints often involves explaining the fee structure rather than reducing costs.

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