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LoanDepot Mortgage Review: Digital Innovation Meets Traditional Lending
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Reviewed by Ricardo LaizoLoanDepot stands out as a technology-forward mortgage lender with competitive rates and an efficient digital process.
While their customer service can be inconsistent and pricing is average rather than exceptional, they offer convenient solutions for both first-time and returning borrowers.
Their "lifetime guarantee" adds unique value for clients planning future refinancing.
Diverse Loan Options: LoanDepot offers a wide variety of home loan products including conventional, FHA, VA, and USDA loans, providing options for different types of borrowers.
No-Fee Refinancing Guarantee: They offer a "lifetime guarantee" feature that waives lender fees when refinancing your existing LoanDepot mortgage, potentially saving customers money on future refinances.
Multiple Application Methods: Customers can choose to apply online through their digital platform or work directly with a loan officer, providing flexibility based on personal preference.
LoanDepot is not a verified partner
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Latest customer reviews
BT
Brandon T.
Oct 20, 2024Very happy Customer
Fast and efficient loan application process
not transparent with their fees and charges
How LoanDepot compares - Financer Score™
Financer score™ is our own point system which is updated live and based on several criteria that gives you a balanced view of the company quality.
Pricing
60
Interest rates are competitive but not industry-leading. LoanDepot charges origination fees, appraisal fees, and closing fees. They offer rate-lock options but may not provide the most transparent fee structure upfront.
Customer Support
60
Support team is generally knowledgeable but feedback indicates inconsistent experiences. Some customers report excellent service while others mention difficulty resolving complex issues or complaints.
Terms and Flexibility
80
LoanDepot offers flexible loan options with clearly documented terms. Their "lifetime guarantee" for returning customers provides valuable benefits with no lender fees on refinances. Terms generally require deeper investigation to fully comprehension
Popularity
63
The popularity score indicates the percentage of customers choosing this company the last 90 days.
Customer Experience
Positive reviews highlight competitive rates and a smooth digital application process. However, numerous customers report frustrations with communication inconsistencies and unexplained delays during closing.
LoadDepot - Mortgage Loan in LoanDepot – Details
Mortgage Details
Mortgage NameLoanDepot offers Conventional, FHA, VA, USDA, and Jumbo loans
Lowest Nominal Interest Rate5.75%
Highest Nominal Interest Rate7.25%
Minimum APR5.85%
Maximum APR7.35%
Interest rate typeBoth
Loan Originator Fee1%
Cancellation Fees$0
Monthly Payment$0
Interest AdjustmentsExample for ARMs: initial fixed period (3, 5, 7, or 10 years), then annual adjustments with caps
Requirements
Minimum age18 years
Citizenship requiredYes
National bank requiredNo
E-identification RequiredYes
Accepts Bad Credit HistoryYes
Loan Types
First Home LoanYes
Second Home LoanYes
Investment Home LoanYes
Change Bank LoanYes
Discounts
Discounts for Bank AccountNo
Discounts for Using CardNo
Discounts for InsurancesNo
Discounts for Direct DebitYes
Features
Interest free periodNo
Maximum Amount FinancedYes
Additional fields
Recommended companyNo
Company information – Information
Company nameLoanDepot
Websitehttps://www.loandepot.com/
Phone(888) 983-3240
Emailcustomercare@loandepot.com
Latest Reviews
BT
Brandon T.
Oct 20, 2024Very happy Customer
Fast and efficient loan application process
not transparent with their fees and charges
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