Lorien Strydom
Company name
LoanDepot
Website
https://www.loandepot.com/
Pricing
Interest rates are competitive but not industry-leading. LoanDepot charges origination fees, appraisal fees, and other closing. They offer rate-lock options but may not provide the most transparent fee structure upfront
Customer Support
Support team is generally knowledgeable but feedback indicates inconsistent experiences. Some customers report excellent service while others mention difficulty resolving complex issues or complaints.
Terms and Flexibility
LoanDepot offers flexible loan options with clearly documented terms. Their "lifetime guarantee" for returning customers provides valuable benefits with no lender fees on refinances. Terms generally require deeper investigation to fully comprehension
Customer Experience
LoanDepot's digital platform makes application and document submission convenient. Their mello smartloan technology streamlines the process for many borrowers. However, some customers report communication gaps during the closing process.
