SoFi Invest Review January 2026

This bank has zero interest in actually helping their customers. Christmas Eve I get an email saying they've shut down both my checking and savings accounts. No warning, no heads up, nothing. Called them up and explained I'm out of town and my paycheck gets deposited directly into their account, and all they said was Yeah, your direct deposit will bounce and there's nothing we can do about it. Your account is closed and you'll get a check mailed for whatever's left. Zero compassion and completely unwilling to help me figure out even a short-term fix until I get back home. Never gave me a reason for closing either account. I've even got a credit card through them and never missed a payment. Totally unacceptable and incredibly unprofessional.

How smooth everything went. Didn't need to deal with any complicated steps or obstacles getting it processed from beginning to end.

Set up my own account as a Plus member with my direct deposit. Everything worked fine. Then we decided to make it a joint account with my husband, though we still use Truist locally for bills. Wanted our savings at Sofi because of their high yield interest, plus they support Crypto/Bitcoin/etc. But we were transferring some of my husband's retirement from Meryl Lynch to Robinhood since it was losing money. Meryl Lynch mailed a certified check with my husband's name and Sofi listed. This happened because I requested direct deposit, but they sent a check anyway. We needed it at Sofi to invest through Robinhood. Would've been harder with Truist. So I had to add my husband for joint access to deposit this check. Meryl Lynch actually mailed 2 checks, one small and one large. Getting the joint account established was ridiculously difficult and I deposited both checks through my mobile app right after setting up the joint account. But I didn't realize the joint account wasn't completely set up until Sofi rejected the large check via email. When I contacted them through chat, they claimed it needed to be deposited from my husband's profile instead of mine. Yet they processed the smaller check in my husband's name from my profile when the joint account wasn't fully established. During our chat, they refused to acknowledge their mistake or the inconsistency. That's not acceptable. It created unnecessary stress and work and they made everything so complicated. They kept making excuses without ever explaining why they accepted the smaller check through my profile under my husband's name.

The whole application process from beginning to end was simple, quick and easy to navigate. I appreciate that it's all electronic while still having customer service options readily available.

Really straightforward, transparent, and easy-to-use application that gave me a quick decision and fast funding.

Applying was straightforward the terms and offers were really transparent and we could choose something that worked with our budget without having an extremely long repayment period. After approval, the money became available really fast. And they always send communication about upcoming scheduled payments and statements. Plus keeping us updated on how much we've paid off so far. My only complaint, if I can mention one is all the constant emails pushing me to apply for additional loans. You could dial that back a bit.

Appreciate the outstanding service.

The interest rates displayed initially were pretty low. Once I logged in, they were still low but went up a bit. Regardless, it's still worth it.

SoFi made everything online completely seamless. Every step was simple to understand and fix if needed. Fast response and quick approval. Money was in my account within 5 business days.

They lure you in with low rates then raise them later on. They don't give a damn about you, what you're going through, or if you kill yourself they'll just come after your family. Don't do any kind of business with this terrible company. Unless you're trying to escape a bad situation only to wind up in something worse with this company.

They're really great at helping you find what you need and connecting you with resources to get your loan approved

Quick and straightforward with a staff that really knows their stuff.

SoFi made applying for my first personal loan super easy and stress-free, plus it helped me consolidate debt and they clearly laid out all the terms so I could read and understand everything. Thank you SoFi! :-)

Second time borrowing with them, super quick, really affordable and hassle-free.

Definitely HIGHLY recommend!! Super simple process and it all happened in under 24 hours!

SoFi accepted my application and approved my loan immediately, then the money hit my account within hours just like they promised.

Put in my application and got approved same day, then the funds showed up the following day.

Awful software, bugs at every turn. From ACH transfers I can't cancel to wire transfers that don't go through.

Quick and simple, the whole thing

Straightforward, fast response and quick turnaround on the processing

From start to finish, everything was straightforward and super easy to navigate. Every representative I dealt with was friendly, knowledgeable, and really helpful. If your credit score qualifies you for a loan with them, definitely start here! I'd recommend them to anyone! A++

they told me THREE separate times that a check deposit was cancelled and the check cleared for cash. After nearly getting arrested for check fraud, they tell me the money's been available on their side the whole time, they never cancelled anything, no clue why I was told three times they did. They're sorry I almost got arrested, yeah they have the funds but I can't access them till December 29th because of a holiday. but here's 1500 sofi credit points.. seriously?? I want my actual money not lies or humiliation and definitely don't care about 15 bucks I don't have a reference number because they don't give me one Your wonderful supervisor Jose is the most rude obnoxious piece of garbage that's ever existed But I have a reference number for a cancellation that never happened. so here's the reference and confirmation number for the check y'all didn't cancel 7123545

Can't believe how fast and EASY the whole application and response process was. WOW!!

Simple application process. Fast approval. Fair interest rate. Zero issues throughout the entire process.

Sofi came through for me when I really needed help dealing with credit card debt and home repairs. They approved me incredibly fast. I'm grateful for how this great company helps so many families during tough times.

Got an answer fast, and downloading the paperwork was a breeze !!!

Everything's explained clearly right from the start in simple language I could see my payment amount interest rate and payback timeline your rates are really good excited to begin making payments thank you.

The services they offer were a pleasant surprise! Superior to some traditional physical banks!

Got a loan through SoFi this year and I've been really happy with everything. Applying was seamless, and managing the loan has been simple from day one. What I really love is being able to see my loan together with my checking, savings, investment, and crypto accounts all in one organized platform. SoFi really works as a complete banking solution. The app is user-friendly, looks great, and runs smoothly, which makes tracking my finances super easy. All in all, SoFi has gone beyond what I expected, and I'd happily recommend them to anyone wanting a modern and well-designed banking option.

I need 1000 dollars loaned immediately so I can repay you immediately like repay you next week on wed so if you could deposit it into my Go2bank account with routing number 124303162 and account number 15102516671554 so please help me out

Everything was fine with SoFi until I actually needed my funds. Got laid off recently and transferred my 401k money over to SoFi, seemed straightforward. Problem is, by month three with no job lined up, I had to pull money out early since my severance doesn't come through till January. Come to find out, SoFi locks up your funds for 30 days in case the Fidelity check doesn't clear. Skip them unless you're cool with jumping through hoops to get your own cash.

Make sure you read every word of that contract. They hit me with a $5,000 fee just for taking out the loan. I completely missed that detail and knew I'd be paying everything back within a few months. Ended up being a really costly mistake. Never using them again. Totally my bad for not catching the fine print. Just crazy that any lending company would charge fees like that.

Simple application process and quick funding.

Got a mailer offer from them. Applied 9 days back, submitted all my documents immediately and still haven't gotten any response. Application's been stuck on "in review" for over a week. Called 4 days ago and they told me being self employed means a special team has to look at it, said they'd escalate things, but nothing happened. Used chat again today and they just said wait a few more days, I told them that's unacceptable and THEN they're like ok ok we'll escalate blah blah. Zero confidence my application will even get looked at let alone approved anytime soon. Complete time waster. Heading to my credit union now instead. Definitely skip them if you're self employed. Won't be back.

Amazing experience! Rate was fantastic, and the whole thing was super easy.

SoFi made everything incredibly fast and simple to apply, get approved and receive the money. The app is really straightforward and easy to navigate. Their interest rate was incredible compared to all the others I looked into before choosing SoFi. I finally feel confident that I'm getting my finances under control!! Thanks SoFi.

Appreciate it! Excited to keep working with you guys

Wanted to combine my car loans and credit cards into a single loan and payment. Expected this whole thing to go nowhere based on past experiences. Figured I'd try anyway since my credit score is solid and what's the harm? Got approved and the money hit my bank account within a day. Simple, quick and excellent interest rate.

Really simple application and they got me approved and funded incredibly fast

your online system is straightforward and user-friendly. Was really impressed by how responsive you all were and when I had to speak with someone it was quick and simple and they addressed everything I asked. They actually offered help if there was a hard credit pull and I got denied, they mentioned I was approved so that probably wouldn't happen but if it did they'd help get that removed so I could try another company. Thought that was really unique and awesome of your team. My rate ended up being less than half what other banks were offering to "help" with debt consolidation. Really appreciate the genuine assistance and how easy it was dealing with this group who actually seem like they care about truly helping.

Can't update my personal information.

Never doing business with them again. Complete scam operation, even my employer confirmed it. They quote you one rate then switch it to something totally different, zero customer support, you have to do all the verification yourself, super shady business tactics and false advertising about everything from service hours to what approval rates actually are

Super Fast and Simple.

Really simple and trustworthy experience!

SoFi has been fantastic. Everything from beginning to end was super straightforward. I'm really happy to have found a company with great rates and flexible payment plans! Definitely recommend!

Applied for a Heloc and finished everything they requested. Never heard back or got any follow up from Loan Officer A. Cummuta. Complete waste of our time and energy. Having spent my entire career in customer service, I find this really disappointing and deceptive based on sofi's advertising.

Quick and simple process.

Simple comparison of interest rates against loan terms for my credit level. Could compare it with my Prosper and Wells Fargo accounts, and SoFi gave me the lowest rate on a 48-month personal loan for a big purchase.

Terrible experience 10 out of 10 do not recommend it took 3 weeks and we ended up canceling our loan because our loan officer cesar arredondo wouldn't return calls or emails. We contacted other people at the company with no assistance. I've been with our bank 15 years and never waited longer than 3 days for a decision we only tried this bank because they claimed to have better rates. Major headache and never doing it again.

Giving Sofi 1 star not because my personal loan application got denied but because of how their representatives mishandled my application. My first try they approved me for 30K but we needed 43K to consolidate our loans and credit cards into a single monthly payment, when I inquired about adding a cosigner they made me reapply, the household income for me and my husband is 94K, Sofi rejected the loan and the reason the last rep told me is that I put the household income in my income field instead of mine then my husband's. Now, since they ran my credit for no reason the other lender I went to rejected the loan because my credit score dropped from 789 to 640.Thanks Sofi customer service staff for not explaining things clearly and ruining my opportunity to consolidate my finances.

Joined and qualified for Sofi Plus initially. Every month they modify the terms making it harder to meet requirements without fees. Their emails are annoying since it's usually about reducing benefits or adding fees unless you do Y. Also, transferring money in and out is harder compared to other online banks. Once you see past the flashy marketing and branding, it's just not appealing. Planning to close my account. I need more consistency in terms than they provide and there are lots of banks offering that.

My experience with SoFi was outstanding start to finish. Working as a CEO in banking and finance, I naturally seek clarity, trustworthy processes, and a well-designed customer journey—SoFi provided exactly that. The platform is clean, intuitive, and simple to use. The application was fast, and communication stayed consistent the whole time. What impressed me most was transparency: no hidden steps, no unclear wording, and everything laid out upfront. Support was professional and quick to respond, and I never felt left hanging or uncertain about next steps. Overall, SoFi successfully blends modern digital ease with solid financial service quality.

Applying was incredibly simple—and their rates were fantastic! My loan got funded the very next day too!

SoFi has been excellent. Got approved for my loan just a few days after submitting my application and received funding the day following signing documents. The entire process was straightforward. Really satisfied so far!

Diluted shareholders twice for below stock price. Sofi's website is garbage and their deals are terrible considering all the YouTubers promoting them (clearly paid off$

CEO diluted shareholders two times within 6 months for more than their entire annualized revenue. Software is terrible too, CEO seems shady and they're paying YouTubers for promotion

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for SoFi Last month and this month too, I faced multiple frustrating problems with delayed transactions between SoFi and Progressive, my car insurance provider. The delays caused other payments to bounce, creating a really stressful mess. While I admit a couple of the failed transactions were my fault, the main problem was between SoFi and Progressive—and initially neither took responsibility. What I hadn't realized was my concerns got escalated to SoFi's Customer Advocacy Team, and that's where everything improved. I need to specifically call out Jazlyn H. from the advocacy team, whose professionalism and genuine care really stood out. She thoroughly reviewed my case, explained what occurred, and acknowledged that confirming whether the delay originated from SoFi or Progressive wasn't fully possible. Regardless, SoFi still came through, apologized, and put $80 in my account covering the late fees I got stuck with. Also want to thank Zane, who emailed me on 12/05 and called on 12/08. He was patient, helpful, and truly concerned about resolving things properly. Ultimately, I decided to remain with SoFi because of their handling of this. Most companies don't show this kind of care, accountability, or customer appreciation anymore—but SoFi did. They exceeded expectations to regain my trust and loyalty. Thank you, SoFi, for still treating customers like human beings—and for having team members like Jazlyn and Zane who genuinely make an impact.

Using Sofi online is straightforward and effective. I'm a happy customer.

This company is incredibly straightforward to work with for getting a loan. Everything is simple and quick. Highly recommend them!

Without question, this was the quickest and best loan service I've ever used. I even went to my long-term bank, where I've held my mortgage previously and banked for years, only to get offered a worse interest rate and less attractive terms. I was extremely pleased with So-Fi's service and offer. When I told family and friends about my experience, they were shocked at the deal I got. Thanks for standing out with such a user-friendly app. I'm one happy customer!

Back in October 2025, we were comparing options for refinancing my daughter's $90,000 in undergrad student loans. Called SOFI that month to double-check whether her new SOFI loan could be "deferred" if she enrolled in grad school. They told us YES. Fast forward to this December 2025 when we contacted them about starting the deferral paperwork, and suddenly last week they inform us that "deferral" actually means you defer the "principal" but still have to pay the "interest" starting this month. Total shock. We submitted a complaint. After reviewing the recorded call, they completely acknowledged that this detail was NOT disclosed and we WERE told the full "payment" would be deferred. But then they claimed the person who gave us that information in October wasn't from the right department to make such statements, that they made an error and should've transferred us that day to the correct department where we'd have gotten a different answer. So they're admitting 100% they messed up but won't honor what they told us. On 12-8-25 the SOFI rep handling our complaint (who listened to the call and confirmed we were misled) phoned to say his request to fix this got denied. He apologized, said it's beyond his control and there's NO WAY at SOFI to escalate to anyone higher to continue disputing how we were deceived. All he could offer was contact info for SOFI's legal department. Then we got a 12-8-25 follow-up email from this rep that contradicts his phone conversation and includes a flat-out lie about how we were deceived on that recorded October 2025 call. Our recommendation: stay away from SOFI, they can't be trusted.

The whole thing was pretty complicated. Lots of going back and forth just to finish the application. Customer Service helped somewhat. Took more than a week for approval. They requested a 1099 to verify income and then said they couldn't actually use that info for the application. Same thing happened with the co-borrower

application was super easy and fast.

Received a preapproval. Answered a few questions regarding my income and finances, and that was all. SoFi provided me with multiple payment and interest options, so I just picked what worked best for me. Really straightforward and simple process.

This came through exactly when I needed it most, and it turned out way better than other loan offers I'd seen, plus being able to handle everything online without visiting an office let me refinance my existing loan and get cash to clear my credit cards. All I can say is it's definitely recommended if you're looking to reduce your APR and ease your financial stress.

Always received loan offers in the mail & the timing was never right. Happened to want to consolidate my bills & was able to lock in a fairly low & reasonable interest rate & the process was really simple with their website & clear instructions that made applying straightforward. Money transferred super fast after approval. Would definitely recommend if anyone's considering a loan

This was really good more folks should give it a shot

Terrible company they gave me preapproval for a loan they ran a hard inquiry, then rejected me watch out they claim it'll be a soft inquiry but actually they'll hurt your credit score with a hard inquiry

super easy to use and great experience

Simple online application process and fast responses and outcomes, Thanks.

Super straightforward and quick, didn't have to wait long for everything to go through.

Got through the loan application quickly and it was simple to follow. Would absolutely recommend SOFI to anyone needing a loan.

SoFi is ridiculous unless you've got bad/fair credit, a million loans and tons of debt with a low credit score then you face obstacles. I read an article saying getting a SoFi loan was simple, so I applied for $5,000 (Five Thousand) for home improvements. My credit is very good at 792 with Experian, which is the report they pull. Someone in the article with a 736 score got approved for $58,000 (Fifty-Eight Thousand.) So I'm thinking with my 792 score, a mortgage with zero missed payments in 15 years (the entire mortgage life), 1 credit card with perfect payments, no hard inquiries in over ten years, 2 fully paid accounts with no missed payments, zero derogatory marks, I'd easily get approved for just $5,000. I figured my history proved I'm financially responsible. Surprise I got DECLINED. Why: Not enough open accounts! So apparently to get a loan, you need to be living beyond your means constantly! I had to laugh. Total waste of time. They should say upfront that only folks in financial trouble with tons of open credit cards or buried in debt should bother applying. Absurd. Bottom line: SoFi is a waste of time!

Decent option for building my credit but $700.00 plus interest on a loan feels like way too much.

Everything moved fast and was transparent. Nothing hidden.

Applying was incredibly easy and their follow-up has been outstanding. Really makes you feel like they genuinely care about your success. SoFi rocks!

Never imagined I'd leave sofi a negative review but after a decade with sofi here's my horror story after transferring 668 to my external bank it bounced back and sofi has no idea where my money went.

First time using this and seems like it actually worked. Thanks no BS

Quick and trustworthy. Rates run a bit high, but the service is very reliable.

Simple application process, quick reply, fast turnaround, totally satisfied.

Total time waster – rejected after weeks of jumping through hoops. 788 FICO, solid credit history, steady employment. Put in an application with SoFi for a personal loan expecting it to be straightforward. What I got: over a week of nonstop requests for documents (tax returns, pay stubs, IDs, bank statements – sent everything immediately). Hard pull on my credit first day. Then out of nowhere they needed a co-borrower. Brought in someone with 790+ credit – went through the entire document nightmare again, another hard inquiry. When it was all done, they rejected me without any real reason. Two hard pulls, countless hours gone, credit score damaged for absolutely nothing. SoFi's system is more sluggish and frustrating than old-school banks. Stay away.

Submitted all my income verification documents, then they claimed my Child Support won't continue since my daughter is an adult.. how exactly is a 15-year-old considered an adult? they don't actually verify a thing. Never verified my husband's income either and they won't answer emails unless you file a Better Business Bureau complaint or Cfpb complaint.

SoFi turned the whole loan process into something completely stress free. Application and funding went quickly and smoothly; ended up saving me a ton on interest payments.

Fast, simple and great interest rate! I'll probably go with SoFi again!

Really easy and really courteous staff to deal with.

Complete time drain. Today's Dec 1st, submitted my loan application Nov 13, expecting same day approval. Their rejection letter shows my Credit score at 730. Got a same day message requesting SSN verification. Responded within an hour. Then waited 3 days, only to get another verification request wanting a different source. Also answered within the hour. They keep requesting multiple things over the following 17 days. Always several days between messages and I can NEVER get anyone on the phone about my loan application and today they finally reject me. Reason given was supposedly debt to income, but they already knew my debt to income the day I started the loan request. I'm not upset about the loan, i'm upset they wasted my time, upset they pre-approved me for double what i requested and then rejected me when i raised it to that amount. Upset they didn't ask if i could accept a smaller amount, upset they didn't call me to talk through any of this. I'm upset they burned 17 days of my time when i was in a bind. Could have gone to my bank, could have gotten a credit card or loan from a major lender, but no i gave SoFi a shot and they totally wasted my time, made me wait days between replies and it appears they just rely on a computer algorithm without real underwriters. If they do have underwriters then they're worthless just like the company employing them. Don't give them your time and don't let them waste yours.

$500.00 minimum mobile checking deposit after over 5 years banking with Sofi, what an absolute insult to anything respectful or decent. I will dedicate the rest of my life doing whatever is legally possible to inflict the frustration and hassle this garbage bank has inflicted on me today. I'm writing this review right now as I sit in my new bank opening a new account with actual people with actual compassion and a hand I can genuinely shake. You seriously messed up Sofi. Hope you enjoy making enemies.