Financer score™ is our own point system which is updated live and based on several criteria that gives you a balanced view of the company quality.
Pricing
Citi offers average above average rates on banking products. While they provide competitive APRs on credit cards, their savings rates are not industry-leading. Various account fees apply, though these can be waived in premium relationships
Customer Support
Reviews indicate mixed experiences with Citi's customer service. They offer multiple contact channels, but response times can vary. Some customers report difficulty resolving complex issues, while others praise their dedicated relationship managers.
Terms and Flexibility
Citi provides clear terms for their products with detailed documentation. Their terms are transparent but can be lengthy. They offer flexibility with payment due dates and various account options, along with solid digital banking features.
Popularity
The popularity score indicates the percentage of customers choosing this company the last 90 days.
Customer Experience
Customers frequently report frustrating experiences with customer service, particularly regarding dispute resolution and fraud claims. Common complaints include lengthy hold times, difficulty reaching human representatives, and inconsistent responses
