Citi

Written by human

- Aug 1, 2025

Our take on Citi in 30 seconds

Citi delivers a solid banking experience with comprehensive products for different customer segments.

Their premium Citigold service offers excellent perks and fee waivers, though standard accounts have typical fees.

Their digital capabilities are strong, but customer service quality seems inconsistent. Best suited for those who can maintain higher balances to maximize benefits and minimize fees.

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This company is not recommended

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Pros & Cons

Large nationwide ATM network
Competitive interest rate
Wide range of loan types and credit card options

F rating from the Better Business Bureau

Citi At glance

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Written by

Lorien Strydom

Company name

Citi

Website

https://www.citi.com

Phone

1-800-374-9700

Email

support@citi.com

Address

388 Greenwich Street, New York, NY 10013

Pricing

Citi offers average above average rates on banking products. While they provide competitive APRs on credit cards, their savings rates are not industry-leading. Various account fees apply, though these can be waived in premium relationships

Customer Support

Reviews indicate mixed experiences with Citi's customer service. They offer multiple contact channels, but response times can vary. Some customers report difficulty resolving complex issues, while others praise their dedicated relationship managers.

Terms and Flexibility

Citi provides clear terms for their products with detailed documentation. Their terms are transparent but can be lengthy. They offer flexibility with payment due dates and various account options, along with solid digital banking features.

Customer Experience

Citi offers a comprehensive digital experience with useful features like automatic account alerts and mobile check deposits. Their extensive ATM network and branch presence in major cities provide convenience, but some users report technical issues.

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