Company name
Citi
Website
https://www.citi.com
Phone
1-800-374-9700
support@citi.com
Address
388 Greenwich Street, New York, NY 10013
Pricing
Citi offers average above average rates on banking products. While they provide competitive APRs on credit cards, their savings rates are not industry-leading. Various account fees apply, though these can be waived in premium relationships
Customer Support
Reviews indicate mixed experiences with Citi's customer service. They offer multiple contact channels, but response times can vary. Some customers report difficulty resolving complex issues, while others praise their dedicated relationship managers.
Terms and Flexibility
Citi provides clear terms for their products with detailed documentation. Their terms are transparent but can be lengthy. They offer flexibility with payment due dates and various account options, along with solid digital banking features.
Customer Experience
Citi offers a comprehensive digital experience with useful features like automatic account alerts and mobile check deposits. Their extensive ATM network and branch presence in major cities provide convenience, but some users report technical issues.
