
Joe Chappius
Company name
Bitpanda
Website
https://www.bitpanda.com
support@bitpanda.com
Address
Campus 2, Praterstraße 1, 1020 Vienna, Austria
Pricing
Bitpanda offers competitive spread-based pricing with no deposit fees. The average trading fee for cryptocurrencies is 1.49%, which is reasonable for the European market, though slightly above the most competitive platforms.
Customer Support
Decent response time. Support is generally helpful but can sometimes feel automated. Mixed reviews about resolution effectiveness.
Terms and Flexibility
Well-structured terms with transparent fee disclosures and strong regulatory compliance as an EU-regulated platform. Good flexibility with multiple investment options and clear user agreements. Not available inside the US.
Customer Experience
Most users praise the platform's user-friendly interface and diverse investment options. While some customers report occasional withdrawal delays and verification issues, the responsive customer service team generally resolves problems efficiently.