Lorien Strydom
Company name
Bitpanda
Website
https://www.bitpanda.com
support@bitpanda.com
Address
Campus 2, Praterstraße 1, 1020 Vienna, Austria
Pricing
Bitpanda offers competitive spread-based pricing with no deposit fees. The average trading fee for cryptocurrencies is 1.49%, which is reasonable for the European market, though slightly above the most competitive platforms.
Customer Support
Several reviews mention response times within 1-3 days, but some users report slower responses during busy periods. Support is generally helpful but can sometimes feel automated. Mixed reviews about resolution effectiveness.
Terms and Flexibility
Well-structured terms with transparent fee disclosures and strong regulatory compliance as an EU-regulated platform. Good flexibility with multiple investment options and clear user agreements, though some fee structures could be more straightforward
Customer Experience
User-friendly platform with a clean interface. Offers trading in multiple assets (crypto, stocks, ETFs, precious metals) with a minimum investment of just €1, making it accessible for beginners. Mobile app receives positive feedback for ease of use.
