I wanted to share my experience as a first-time customer on Binance.US because it was incredibly frustrating and made me feel misled. I recently converted 1,801 USDT to BTC on Binance.US. The conversion screen clearly showed “no fees”, so I trusted that. But after the transaction, I noticed Binance used a much higher exchange rate: • Rate applied: 98,857.1 USDT/BTC • Market rate at the time: ~102,000 USDT/BTC Because of that, I received 0.01625028 BTC instead of what I should have gotten (~0.01766 BTC), which cost me about $144 worth of BTC. The Problem: • The “Preview” screen only showed the BTC amount (e.g., 0.01625028 BTC) but didn’t show the USD equivalent. • Without seeing what that BTC was worth in dollars, I had no way to tell the rate was inflated or that I was losing money. • Binance says “no fees,” but the spread works like a hidden fee that isn’t explained clearly. The Support Interaction: I contacted Binance Support to get this fixed, and here’s what happened: 1. They first said the difference was because of market conditions and “spread.” 2. They then contradicted that by later saying fees are included in the total amount shown before confirming. 3. When I called out the lack of transparency and the misleading “no fees” claim, they apologized but said there was nothing they could do. 4. They escalated my case to their internal team, but the answer stayed the same–no refund, no resolution. 5. In the end, they started sending generic links about fees and completely ignored the real issue of bad communication and hidden costs. Why This Matters: As a first-time user, I expected better. Binance said there were no fees, but the inflated rate cost me way more than any fee would have. If the spread is part of the cost, it should be made crystal clear, not buried under misleading claims. This whole process has been exhausting, and the lack of resolution or accountability is disappointing. I trusted Binance to be transparent, and instead I felt scammed out of my money. If you’re considering Binance’s “Buy Crypto” or “Convert” feature, watch out for the hidden spread costs. Use the Advanced Trading option instead, where you can place limit or market orders and avoid these inflated rates. I hope Binance becomes more transparent and stops advertising “no fees” when there are clearly hidden costs. I’m posting this so other people don’t get caught the same way.