Is Kraken safe? Yes. Kraken is one of the most secure crypto exchanges available, and we recommend it for both beginners and experienced traders.
Security
Kraken takes security seriously. The exchange holds ISO 27001 certification and has completed SOC 2 Type 2 examinations. It publishes quarterly Proof of Reserves through Merkle-tree attestations that users can independently verify.
The majority of client crypto is stored in cold wallets, and the platform supports FIDO2 security keys, passkeys, withdrawal allowlists, and global settings locks. Kraken has never suffered a major platform-wide hack.
Fees
Kraken's fees are competitive, particularly on Pro. Entry-level Pro taker fees (0.26%) are less than half what Coinbase Advanced charges (0.60%). The instant buy fee (1%) is fair for convenience, and the Kraken+ membership effectively eliminates fees for moderate-volume traders.
Regulatory Standing
Kraken is regulated in the U.S. as a money services business and holds a MiCA license from the Central Bank of Ireland for EU operations. The SEC's case against Kraken was dismissed with prejudice in March 2025, removing a significant regulatory overhang.
Customer Support
Kraken offers 24/7 customer support via live chat, phone, and a ticket system. The AI chatbot handles common questions quickly, with the option to escalate to a human agent. Most issues are resolved within 24 hours.