
Joe Chappius
Company name
Coinbase
Website
https://www.coinbase.com
support@coinbase.com
Address
100 Pine Street, Suite 1250, San Francisco, CA 94111
Pricing
Coinbase's maker-taker fee structure offers competitive rates, with taker fees up to 0.60% and maker fees up to 0.40%, rewarding higher trading volumes with reduced fees.
Customer Support
Coinbase stands out for fast responses and accessible customer support, offering an advantage over competitors. However, while answers were mostly helpful, some lacked depth and felt a bit scripted, definitely AI-generated.
Terms and Flexibility
The platform provides standard flexibility, allowing various investment strategies, but lacks user-friendly adjustments for fees and account modifications.
Customer Experience
While many praise its user-friendly interface and security features, a significant number of complaints focus on account freezes, locked funds, and extremely difficult-to-reach customer support during critical situations.