2,873reviews and counting

Excellent banking service online

Zero concern for their customers. Christmas Eve arrives and what do I get? An email saying they've shut down both my checking and savings accounts. No warning, no prior notice, nothing. I'm out of town and my paycheck goes straight to them, so I call immediately. Their response? Yeah, your direct deposit will bounce and there's nothing we can do about it. Your accounts are closed and you'll get a check mailed for whatever's left. No compassion whatsoever and completely unwilling to help me figure out even a short-term fix until I get back home. Never gave me a reason for closing either account. I've even got a credit card through them that I've never missed a payment on. Completely unacceptable and incredibly unprofessional.

High rates but got it approved

This bank has zero interest in actually helping their customers. Christmas Eve I get an email saying they've shut down both my checking and savings accounts. No warning, no heads up, nothing. Called them up and explained I'm out of town and my paycheck gets deposited directly into their account, and all they said was Yeah, your direct deposit will bounce and there's nothing we can do about it. Your account is closed and you'll get a check mailed for whatever's left. Zero compassion and completely unwilling to help me figure out even a short-term fix until I get back home. Never gave me a reason for closing either account. I've even got a credit card through them and never missed a payment. Totally unacceptable and incredibly unprofessional.

Excellent service from the team

Terrible experience overall.

Melvin completely eased all my worries and gave me real peace of mind. So patient and supportive throughout. He broke everything down and explained it clearly. I can't recommend him enough and he's truly someone you want in your corner when things get tough.

This is hands down the worst banking experience I have ever had. They have clueless people answering the phones and reviewing applications. I attempted to open a trust account and spoke with 1 of these clueless reps who told me I needed to open a business trust account, so I completed their ridiculous application and got notarized signatures from 3 different people at 3 different locations. The application got denied and they informed me I needed to open a nonbusiness trust account. I submitted another application and was denied again saying I needed to open a nonbusiness trust account, so yet again I submitted another application painstakingly over the phone with another clueless rep. Then I was denied because they said my trust type didn't meet qualifications, but after reviewing everything carefully, it absolutely did meet qualifications so I called again and spoke with another clueless person who agreed I was right and said let's submit the application again. I filed another application and then got denied because they supposedly couldn't verify my identity even though I uploaded crystal clear photos of government documents and there was zero reason for denial. I called back again and got an intermediary who could only parrot back what I already knew which was that my application was denied. At no point could you reach someone on the phone with any competence. Please, please don't even attempt to open an account with these people, spare yourself massive frustration and pick a different bank.

Convenient and speedy process

Kesha was amazing and really helped me get my loan sorted out